Virgin Money understands that peoples’ things alter; you may want to experience financial difficulties considering unemployment, injury, disease, a natural emergency, or other unexpected effect on your family earnings and/or expenditures.

If you find yourself concerned with debt reputation and you will believe you’re striving otherwise could possibly get be unable to see debt commitments, we may manage to work with you.

How do we help?

In the event the monetary activities have altered and you are unable to pay your account(s), you might demand assistance by completing our very own On the web Difficulty Form. Excite ensure you have access to the new cellular matter you have registered with our company. A password might be taken to authenticate your own title one which just can be follow the software.

Please also have information regarding your income, expenditures and possessions on hand before you can initiate the program. Once you begin filling out your data, just be sure to finish the app because you will feel not able to rescue and you may return to the proper execution from the a later on phase.

If you can’t accessibility the online Hardship Form, you could potentially implement because of the downloading a copy of your PDF Adversity Application form and you will emailing so you can you from the otherwise upload so you’re able to all of us within PO Package 3453 Quarterly report NSW 2001.

• Citigroup Pty Ltd ABN 88 004 325 080 (“Citibank”) AFSL/Australian credit licence 238098 is the credit seller and you may issuer off this new Virgin Currency Mastercard. For many who hold other Citigroup Handmade cards, Able Credit, Personal loan equipment (s) also lover factors the ask for monetaray hardship assistance might possibly be applied on your profile.
• Once we have obtained the accomplished application form, one of our agents have a tendency to get in touch with you to mention your situation and you will solutions and this can be open to help you.
• You aren’t expected to provide support data files at the time your fill in the job. We’re going to let you know whenever we wanted support data, examples include but not simply for Bank Comments, proof income and you will/otherwise medical certificate.
• If you have been or are nevertheless buying insurance on the their Mastercard account(s) you might be permitted make a claim towards the insurance provider. Your bank account report usually suggest the name of your insurer you must contact. An agenda won’t preclude you against obtaining financial hardship advice for many who however need it.
• Since that time we discover their demand that you require economic adversity direction and inside the processes for instance the time you are on a prescription program, your repayment records is claimed as ‘blank’ on the borrowing from the bank bureaus. That is important behavior when revealing having consumers experience monetaray hardship.
• Your own card / account are suspended since that time i discovered the job to own difficulty assistance, of course, if acknowledged, for the entire several months you are on monetaray hardship. Capability to interact blog post your financial Adversity guidance will be based in your card otherwise account status.

Currently used?

After we discover the job, the Financial hardship Party tend to evaluate the job to decide eligibility and you can choices, and will get in touch with that talk about the second procedures.

During this time period, in the event your affairs transform or if you want to mention your application you could potentially contact our very own Financial hardship Party for the 1800 255 304 of 9am-9pm, Tuesday – Tuesday (Questionnaire date) except social holidays.

Help Files

You are not expected to bring help data at the time you fill out the job. We shall tell you whenever we require help records.

Call us

If you’d like further information about precisely how we might getting able to work with you when you are experience economic difficulty inside the appointment the commitments, or would want assistance with doing an application, excite call us on 1800 255 304 Saturday so you’re able to Monday away from 9am in order to 9pm AEST, excluding social vacations.